Frequently Asked Questions

home care giver taking blood pressueWhat services does #1 Homecare offer?
We offer a full range of home care services matched to your needs:
    - Personal Care & Companionship Services
    - Appointment Companion
    - Geriatric Care Management
    - Respite Care

How do I reach someone after hours?
#1 Homecare staff is available to answer the phone 24 hours a day, seven days a week, including holidays and weekends.

Can you care for someone in a facility (hospital, nursing home, or assisted living)?
Yes. We provide services to you wherever you call home.

What if a family member needs to be put in a care facility while receiving services?
We work with you and the facility to continue providing the services you request.

Do I have to sign a contract locking me into services?

How often do I get billed for services?
Billing is done on a weekly basis.

Do you accept credit card payments?
Yes we do.

What happens if a caregiver is unable to show up for a scheduled shift?
If your family’s caregiver is unavailable for any reason, another is made immediately available.

How do you select my caregiver?
All of our caregivers have successfully passed a thorough reference and national criminal background check and are bonded and insured. We match your specific needs and requests to the skills and background of each caregiver to find the ideal companion.

How long will it take to get a caregiver?
Based on your needs and requests, we can provide a caregiver immediately or at your convenience.

What is the difference between “skilled” and “unskilled” medical care?
“Unskilled” or “Non-medical” care typically refers to personal care and companion activities such as bathing, grooming, dressing, as well as assistance with meal preparation, light housekeeping, and running errands. It could also include medication reminders, assistance with ambulation, and transportation to medical appointments. These types of services are typically provided by Home Health Aides (HHAs) or Certified Nursing Assistants (CNAs), and can be arranged for anywhere from a few hours to 24-hours a day. “Unskilled” or “Non-medical” care is often sought by the elderly, new and expectant parents, individuals with disabilities and those transitioning from a hospital or medical facility to home.

Skilled Medical Care follows a specific plan of care under the supervision of a Physician, Nurse (RN/LPN/LVN), or Therapist, and involves home healthcare services such as nursing care; physical, occupational, speech, and respiratory therapies; as well as social services and hospice care. Skilled medical care in the home can help provide a comforting solution to residing in a hospital, nursing home, or assisted living community.

Service Highlights

Hospital-to-Home, Transition Care
From downhill slope to a recovery triumph

Companion Care
Helping you enjoy life to the fullest

Homemaker Care
Helping you find joy in your house again

Live-in Care
Affordable, 24-hour peace of mind

Answers You've Been Looking For
We know how difficult it can be to make the decision to get outside help. That is why #1 Home Care offers a wide variety of senior home care services, resources and support delivered right in your loved one's home and designed to be flexible to meet each individual's needs.